Rebel Talent LLC (doing business as “Rebel”) reserves the right to change or modify this Agreement, and any policy or guideline incorporated by reference at any time at its sole discretion.
You (referred to as “Customer”) accept our Terms of Service, detailed herein, upon clicking the checkbox in our checkout process (which is required to complete the form). Any changes or modification will be posted by Rebel to www.getrebeledits.com/terms and become effective upon posting of the revisions on this document.
You are responsible for regularly reviewing the Site to obtain timely notice of such changes or modifications. Your continued use of the Services following Rebel posting of any changes or modifications will constitute your acceptance of such changes or modifications. If you do not agree to the terms of any modification, do not continue to use the services and immediately provide notice of cancellation of this agreement.
Your subscription and any add-ons will automatically renew at the end of the applicable subscription period. Turnaround times are not guaranteed, but a majority of our customers get a first draft within 1-2 business days, and revised drafts within 24 hours.
Your team will only be assigned once you have submitted your first Video Request and completed a customer onboarding session. Please do this as soon as possible to avoid any delays since your account will remain unassigned but active until your first Video Request is received. We will follow up but the onus is on you to submit the Video Request.
A Project Manager and Video Editor will be assigned to your account. They will be the team who will manage and work on your projects. To maximize efficiencies in the workflow and reduce any misunderstanding the team will work on your projects one at a time. Only once the current active project is tagged as “Completed” will the Video Editor start working on the next queued project.
Rebel uses Adobe Premiere Pro as our editing software of choice. You will therefore need to provide any assets you wish the Video Editor to use to be compatible with Adobe Premiere Pro. If you require working files we can only provide Adobe Premiere Pro project files.
Rebel’s operating hours are based on Central Time (CST), which is GMT-5. During the summer season (March 14 to November 7), our work hours are from 9:00 – 18:00 CST. However, during the winter season CST.
(November 8 to March 13), our work hours are adjusted to 8:00 – 17:00
During the final week of the year, we take a company-wide break for Christmas and New Year. All clients receive advanced notice of the exact days and dates we take off as the break nears.
We work and don’t observe the following U.S. Holidays:
All public holidays and resource time off are already calculated in the rate of the packages.
You may cancel your subscription with Rebel at any time before the end of the then-current subscription period. You can cancel your subscription by sending an email with your request to [email protected].
Upon cancellation, you will continue to have access to the Rebel services and your files through the end of your paid billing term. Access to your account files requires an active subscription. Cancelled accounts will not have access to their files once their billing term has ended.
After 45 days of no editing activity on an order, Rebel reserves the right to delete the files, media, and related assets associated with the order from our servers and on the storage of Frame.io.
If the customer is using Rebel for the first time they are entitled to a 14-day satisfaction guaranteed period to evaluate the quality of the service. Provided they’ve canceled during the first 14 days of service, they can additionally request a refund by emailing or messaging their project manager in the client portal, or sending an email to [email protected]. Charges and refunds are dependent on the exchange rate between the US Dollar and your currency for the day.
Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods except as provided for in the 14-day satisfaction guarantee. You further agree that, upon registering for the services through the Site, you authorize Rebel to charge your method of payment (e.g. credit card or Paypal) for the fee on each anniversary of your registration date, based upon your billing frequency (e.g. monthly, quarterly, annually). Your account and access to the services provided via the site may be suspended in the event of non-payment of applicable fees. You represent and warrant to Rebel that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. Rebel may change its fees from time to time by posting the changes on the Site with 5 days prior notice, but with no advance notice required for temporary promotions or reductions in fees. You, the customer, are responsible to use Rebel after payment.
Rebel is designed for the reasonable use of an agency or company. The Starter plan is not meant to replace a full-time, on-staff video editor. If we find that you are not in alignment with our model, sharing accounts/logins, violate our core values, or are abusing our services or team in any way, including using our services for illegal or adult/pornographic materials, we reserve the right to cancel your account.
While we do our best to minimize any mistakes, due to the nature of creative design we can not guarantee all files delivered will be 100% error free. Upon file delivery you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. Rebel is not responsible or liable for any losses or expenses incurred from errors or omissions.
Customer maintains the ownership rights in any User Content that such Customer submits to the site and the finished product Rebel produces.
By submitting a Video Request to Rebel, the Customer gives us the rights to User Content to the extent necessary to complete the Task. Each Customer authorizes us to retain archival copies of all User Content that such Customer has submitted.
By default, you agree to provide Rebel with a non-exclusive right and license to publish your work in our portfolio, website logo block, social media, email, internal communication channels, for purposes of internal training, or other communication efforts. If you would like to revoke this right, please notify our team in writing at
[email protected].
While we can accept unlimited requests and revisions, our output volume depends on many factors, namely depending on the total request volume and complexity. We do our best to work with you to accommodate any priority items and your timelines. That being said, our suggestion is to not use our service for time sensitive requests. Your right to use the Rebel services shall terminate upon your breach of any term of this Agreement.
Upon purchase of any of Rebel’s services, we pair you with an editor on our team who’s skills be suit the needs of your project(s). Rebel reserves the right to switch your projects to another editor at any time, for any reason. You may request a different editor at any time by contacting your project manager in the client portal.
The Customer understands and accepts 99% accuracy on all intelligible audio. Delivery of the subtitled draft may take longer than 24 hours after the final draft is approved.
It is understood and agreed upon that any attempt to prompt any employee/contractor of Rebel, business associates, subcontractors, parent companies, or any person who was associated with any such groups listed above at any time, would be harmful and damaging to Rebel. It is agreed that during your term of engagement with Rebel and for a period of five years ceasing the end of the engagement, that you shall not, in any way, directly or indirectly prompt or attempt to prompt any employee/contractor of Rebel to quit employment or retainer with Rebel, otherwise interfere with or disrupt Rebel’s relationship with its employees/contractors, discuss employment opportunities or provide information about competitive employment to any of Rebel’s employees/contractors, or solicit, persuade, or hire away any employee/contractor of Rebel with the intention of an employment opportunity that may or may not be in competition with the employer.
We will not be liable to you or any third party in any event for any loss (financially or otherwise) or any damages arising from or relating to this Agreement. You acknowledge and agree that your use of this site is at your own discretion and risk. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF Rebel UNDER THIS AGREEMENT EXCEED FIFTY DOLLARS ($50), REGARDLESS OF THE CAUSE OF ACTION, IN TORT, CONTRACT, OR OTHERWISE.
Digital Millenium Copyright Act (DMCA). In the event materials are made available to this Site by third parties not within our control (ie: stock footage, creative commons license), we are under no obligation to, and do not, scan such content for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party’s copyright to remain on the Site. If you believe any materials on the Site infringe a copyright, you should provide us with written notice that at a minimum contains:
All DMCA notices should be sent to our designated agent as follows:
Rebel
1436 Cottonwood Drive
Columbus, OH 43229
USA
[email protected]
It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others. Governing law – Any claim relating to Rebel’s web site shall be governed by the laws of the State of Delaware without regard to its conflict of law provisions.